List of active policies
| Name | Type | User consent |
|---|---|---|
| Privacy Policy | Site policy | Authenticated users |
| Cookies Policy | Site policy | Authenticated users |
| Terms and Conditions | Site policy | Authenticated users |
Summary
Privacy Statement
Full policy
1. Data Controller
The National Emergency Operations Centre (NEOC) is the Data Controller for the Moodle training site, overseeing how personal data is collected and processed.
2. Data Protection Officer (DPO)
Our DPO ensures compliance with GDPR and Data Protection Acts 2018.
Contact: dpo@hse.ie or NEOC Data Protection Office.
3. Information We Collect
We collect only the minimum personal data required, including:
Name, email, job title, workplace.
*Course and Performance Data: We collect information about the courses you enroll in, your progress, assessment results, and certifications awarded
*Communications: If you contact us for support or to provide feedback, we will collect a record of that correspondence
Optional census data (e.g., department or role).
Usage data (login timestamps, course participation) for educational purposes.
4. Legal Bases
We process data based on Article 6 of the GDPR on the following bases: (Ref: https://gdpr-info.eu/art-6-gdpr/)
(b) “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;”
(e) “processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;”
5. How We Use Your Data
Your data is used to:
Provide and manage access to training.
Track completion and award badges/certificates.
*Maintain a record of your qualifications
*To communicate with you about your account, our courses, and any updates to the platform
*To respond to your enquiries and provide technical and administrative support
Enhance learning by analyzing course engagement.
Ensure system integrity and security.
*To comply with our legal and regulatory obligations
No data is repurposed without your consent.
6. Data Retention
*We retain data only as long as needed for training and reporting, following HSE retention guidelines. Personal identifiers are removed and/or anonymised when no longer necessary. At any point, you can request a copy of all your data - or - request deletion of all your data - by implementing a Subject Access Request via the platform. Deletion of all your data will be subject to a review by NEOC before implementation.
**Our data retention period is 7 years
7. Who Has Access
Access is limited to:
NEOC and HSE staff who manage training content.
IT and data teams bound by confidentiality.
We do not share personal data with external parties unless legally required. NEOC will not sell, rent, or lease your personal information to third parties. We may share your information in the following limited circumstances:
With Your Organisation: We may share your course progress and completion data with your affiliated emergency service or organisation for training and certification verification purposes.
Service Providers: We may share your information with third-party service providers who perform functions on our behalf, such as platform hosting and maintenance. These providers are contractually obligated to protect your data and are not permitted to use it for their own purposes.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, or in urgent circumstances to protect the personal safety of users of the platform or the public.
8. Security Measures
NEOC is committed to ensuring the security of your personal information. We have implemented appropriate technical and organisational measures to protect your data from unauthorised access, use, alteration, or disclosure. These measures include data encryption, secure hardened servers, access controls, and regular security assessments. Technical and organizational safeguards align with HSE policy.
9. Data Transfers
All data is stored and processed within the EEA, specifically Dublin Ireland.
We do not transfer data outside the EEA - but in this unlikely future event would comply with GDPR Chapter V requirements.
10. Your Rights
Under the General Data Protection Regulation (GDPR) and Irish data protection law, you have the following rights regarding your personal data:
Right of access, rectification, erasure (“right to be forgotten”)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with the Data Protection Commission (DPC)
Write to DPO or NEOC Data Protection Office to exercise your rights.
11. Complaints
If you’re unhappy with our handling of your data, contact our DPO or escalate to the Data Protection Commission.
12. Cookie & Tracking Notice
*Please review our separate Cookie Policy.
13. Policy Updates
*This Privacy Policy will be reviewed regularly. Significant changes to any of our policies will be immediately communicated to you when you login to the platform.
Key Reminders for Users
Your data use is kept to a minimum and strictly for training purposes.
NEOC Moodle complies with all Irish/EU data protection standards.
You control your data—review, update, or request removal at any time.
Summary
Our site uses cookies to distinguish you from other visitors in order to provide you with a better experience and to facilitate site functionality. By continuing to browse our site, you are agreeing to our use of cookies as stated below.
Full policy
Cookies Policy
Summary
Our site uses cookies to distinguish you from other visitors in order to provide you with a better experience and to facilitate site functionality. By continuing to browse our site, you are agreeing to our use of cookies as stated below.
Full policy
NEOC (“us”, “we”, or “our”) uses cookies on our learning platform - https://neoc.ie
Our Cookies Policy explains what cookies are, how we use cookies, and your choices regarding cookies. Please read this Cookies Policy in conjunction with our PRIVACY NOTICE, which sets out additional details on how we use personally identifiable information and your various rights.
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Site or a third-party to recognize you and make your next visit easier and the Site more useful to you. Essentially, cookies are a user’s identification card for the Moodle servers. Web beacons are small graphic files linked to our servers that allow us to track your use of our Site and related functionalities. Cookies and web beacons allow us to serve you better and more efficiently, and to personalize your experience on our Site.
Cookies can be “persistent” or “session” cookies.
How Moodle uses cookies
When you use and access the Site, we may place a number of cookies files in your web browser.
Moodle uses or may use cookies and/or web beacons to help us determine and identify repeat visitors, the type of content and sites to which a user of our Site links, the length of time each user spends at any particular area of our Site, and the specific functionalities that users choose to use. To the extent that cookies data constitutes personally identifiable information, we process such data on the basis of your consent.
We use both session and persistent cookies on the Site and we use different types of cookies to run the Site:
· Yes - Essential cookies. Necessary for the operation of the Site. We may use essential cookies to authenticate users, prevent fraudulent use of user accounts, or offer Site features.
· No - Analytical/performance cookies. Allow us to recognize and count the number of visitors and see how visitors move around the Site when using it. This helps us improve the way the Site works. We do NOT use analytics cookies.
· Yes - Functionality cookies. Used to recognize you when you return to the Site. This enables us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).
· No - Targeting cookies. Record your visit to the Site, the pages you have visited, and the links you have followed. We will use this information to make the Site and the more relevant to your interests. We may also share this information with third parties for this purpose. We do NOT use targeting cookies.
To view a list of Moodle cookies, please read our Cookies Table below
Third-party cookies
In addition to our own cookies, we do not currently, but may in future also use various third-party cookies to report usage statistics of the Site and refine marketing efforts.
· Tracking cookies. Follow on-site behaviour and tie it to other metrics allowing better understanding of usage habits.
· Optimization cookies. Allow real-time tracking of user conversion from different marketing channels to evaluate their effectiveness.
· Partner cookies. Provide marketing conversion metrics to our partners so they can optimize their paid marketing efforts.
To view a list of third-party cookies that we use, please view our Cookies table.
What are your choices regarding cookies
If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use some or all of the features we offer. You may not be able to log in, store your preferences, and some of our pages might not display properly.
Cookies Table
The tables below list some of the internal and third-party cookies we use. As the names, numbers, and purposes of these cookies may change over time, this page may be updated to reflect those changes. For more information on how we use these cookies, please refer to our Cookies Policy.
Moodle Cookies:
Host Name | Cookie Name | Purpose | Expiration |
Moodle | _ga | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 Years |
_gid | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | Session | |
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Third-Party Cookies: none
Summary
Welcome to the National Emergency Operations Centre (NEOC) e-learning platform. By accessing or using our platform, you agree to comply with and be bound by the following terms and conditions:
Full policy
1. User Accounts
You are responsible for maintaining the confidentiality of your account and password.
You agree to accept responsibility for all activities that occur under your account.
You must provide accurate and complete information when creating your account and keep this information up to date.
2. Platform Use
The NEOC platform and its content are for your personal, non-commercial use in relation to your professional development.
You agree not to misuse the platform or its content. This includes, but is not limited to:
Sharing your account credentials with others.
Copying, reproducing, or distributing course materials without explicit permission.
Using the platform for any unlawful purpose.
Disrupting the technical operation of the platform.
3. Intellectual Property
All content on this platform, including courses, text, graphics, logos, and software, is the property of NEOC or its content suppliers and is protected by intellectual property laws.
No content from the platform may be used without prior written consent from NEOC.
4. Termination
We reserve the right to suspend or terminate your access to the platform at any time, without notice, for conduct that we believe violates these terms and conditions or is harmful to other users of the platform, us, or third parties.
5. Disclaimers
The content on the NEOC platform is provided on an "as is" basis. While we strive for accuracy, we make no warranties, expressed or implied, regarding the completeness, accuracy, or reliability of any materials.
The NEOC is not liable for any direct, indirect, incidental, or consequential damages arising out of your use or inability to use the platform.
6. Changes to Terms
The NEOC reserves the right to modify these terms and conditions at any time. We will notify users of any significant changes, but we encourage you to review this page periodically.
7. Contact Us
If you have any questions about these Terms and Conditions, please contact us